Generative AI Knowledge Base

Portfolio Info

  • Category AI & Machine Learning
  • Date 28 Dec, 2026
  • Project Requirements Create a secure generative AI assistant that answers employee questions from company documents and cites its sources.
  • Budget $55,000.00
  • Project Duration 14 weeks

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Generative AI Knowledge Base

Generative AI Knowledge Base

An internal generative AI knowledge base that answers staff questions from approved documents with source citations.

We delivered a generative AI knowledge base that lets teams ask questions in natural language and receive grounded answers. Retrieval, permissions, and citation were treated as first-class product features.

Hallucination risk was the core concern. We constrained answers to retrieved sources, showed citations, and added a fallback when confidence was low.

Project Tips

Here are the key features and highlights of this project that show the product scope and delivery focus.

  • Indexed policies, FAQs, and product manuals
  • Returned answers with document citations
  • Restricted access by team and role
  • Reduced repetitive support tickets
  • Added admin tools for content refresh

Overview & Challenge

We delivered a generative AI knowledge base that lets teams ask questions in natural language and receive grounded answers. Retrieval, permissions, and citation were treated as first-class product features.

Hallucination risk was the core concern. We constrained answers to retrieved sources, showed citations, and added a fallback when confidence was low.